Privacy Policy

aefactoryservice.com Privacy Policy

We value the trust you place in A&E Factory Service, LLC. ("A&E") and the companies with which A&E operates ("associated companies"). We want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to write to our Webmaster at clientsupport@email.aefactoryservice.com. Aefactoryservice.com may update this policy from time to time. Please check our policy periodically for changes.


What type of information does aefactoryservice.com collect?

aefactoryservice.com gathers customer information needed to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, and to administer our business. In order to best serve you, we may gather information from you in a few instances.

First, when you visit our site, we may collect non-personally identifiable information from you. Through the use of computer "cookies" we collect data, such as your IP address, browser type, domain name, and specific A&E web pages through which you click. This data is collected automatically and utilized in aggregate to help us look for trends so that we can improve our website and your aefactoryservice.com experience. Additional information regarding computer cookies and how to disable them is described below.

Second, we may ask you to voluntarily provide information in a few circumstances. When you purchase items from aefactoryservice.com, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We may need this information to process and fulfill your request and notify you of your service order status. Other examples of when we may ask you to voluntarily provide personally identifiable information include if you subscribe to our email program (information such as your name and e-mail address), or choose to provide us preference information (such as interests, product preferences, and items purchased),

Additionally, in order to provide you with goods and services designed to meet your needs, we may collect demographic information, purchase preference information, and mailing lists from third parties. We use this information to customize your experience on our website and to provide you with the most relevant products and services.


What information do we share and with whom?

aefactoryservice.com does not rent or sell customer information to unrelated outside marketers. We may share your information (as described above) with associated companies, such as the manufacturer of your appliance or the store where you bought your appliance, to provide you with products or services that you have requested or to provide you with promotional offers that we believe will be of interest to you. Associated companies are those with which A&E has a relationship and which have agreed to adhere to our strict standards for providing quality products and services, responding to your needs, and protecting your customer information.

In certain circumstances, aefactoryservice.com may share your customer information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with our policy.  We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. In the event of a sale of all or part of one of our businesses, we may share customer information related to that business as part of the transaction.


Does aefactoryservice.com use cookies?

"Cookies" are small pieces of information that are stored by the browser on your hard drive. aefactoryservice.com may store some information on the visitor's computer in the form of a cookie or similar file. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. The cookies allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you. For example, these files allow us to tailor your aefactoryservice.com experience to reflect your expressed interests and preferences.


Can I disable these cookies?

Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable the aefactoryservice.com cookie, please note that you may not be able to take full advantage of a personalized experience at aefactoryservice.com.


How can I access my aefactoryservice.com information?

You can personalize your experience at aefactoryservice.com becoming a registered user once we activate this feature. By registering, you will be able to tell us what products and services interest you, your billing and shipping address preferences, and whether you wish to receive e-mail about special sales and promotions. Once registered, you can review and maintain your account information at anytime, by clicking on the 'My Profile' link at the top of each aefactoryservice.com page. Your account information is secure and is accessible by using a password that you select.


Will I receive notice of changes to the Privacy Policy?

As mentioned above, this policy is subject to change and the changes will become effective immediately. If there are material changes to this policy, we will provide notice of the changes by posting the amended policy on aefactoryservice.com and by revising the effective date of the Privacy Policy textual link appearing at the bottom of the page.
Effective Date: December 20, 2006